Withdrawals at Enso Markets are requested from the client portal, checked against your verified identity and funding method, and paid back to the same method you deposited with. This page explains each step, what can slow a request down, and how to reach support if something looks wrong.
How a withdrawal works
- Complete verification (KYC). Withdrawals are released only on verified accounts. You need a government-issued photo ID and a proof of address on file. If verification is still pending, the request waits until it is approved.
- Request from the client portal. Log in, open Withdrawals, choose the amount and the method, and submit. You receive an email confirmation with a reference number.
- Review. The payments team checks the request against your deposit history and the account’s trading activity. Open positions are not affected, but free margin must cover the amount.
- Payout. Funds are returned to the original funding source. Bank transfers depend on the receiving bank, card refunds depend on the card issuer, e-wallet and crypto payouts are usually the fastest.
Withdrawal methods
| Method | Returned to | What to prepare |
|---|---|---|
| Bank transfer | Bank account in your name | Account holder name matching your verified ID, SWIFT or local routing details |
| Card | The card used to deposit, up to the deposited amount | Card still active; profits above the deposit go to another verified method |
| E-wallet | The e-wallet used to deposit | Wallet registered under your name |
| Crypto | A wallet address you control | Correct network selected; double-check the address |
Processing times are shown in the client portal next to each method and can change with bank holidays and network conditions. Check the portal for the current figure before you submit.
What can delay a withdrawal
- Verification not complete, or a document that has expired.
- Withdrawal method different from the deposit method (anti-money-laundering rules require return to source).
- Name on the receiving account does not match the account holder.
- Bank holidays in the sending or receiving country, or crypto network congestion.
- An active bonus or promotion with conditions still running (check the terms before withdrawing).
If your withdrawal is delayed
Write to support@ensomarket.com with your account number and the withdrawal reference number, or call +852 3008 5673 during market hours. Confirm that your verification is complete and that the payout method matches your deposit. Keep the confirmation emails. Most delays are resolved as soon as the missing document or detail is provided.
Frequently asked questions
Do I need to close my trades before withdrawing?
No. Open positions stay open. The withdrawal only needs to be covered by your free margin, so the remaining balance must still support the positions you hold.
Can I withdraw to a different account than the one I deposited from?
Deposits are returned to their source first. Profits beyond the deposited amount can be paid to another verified method in your name.
Is there a minimum withdrawal amount?
Minimums depend on the method and are shown in the client portal next to each option.
Does Enso Markets charge withdrawal fees?
Any fee is displayed in the portal before you confirm. Third-party costs such as bank wire charges or crypto network fees are set by the provider, not by Enso Markets.
Information as of 4 October 2026. Leveraged trading involves risk and may not be suitable for all investors.